FAQs

CLEAN PROTEIN

What is the difference between Clean Protein and other whey protein products from markets such as the USA?

Clean Protein is made in New Zealand exclusively from NZ grass fed whey protein which is the highest quality source of undenatured protein in the world. Grass fed cows are exposed to a wide range of vitamins, nutrients and are free to roam on the farm resulting in healthier cows. Bottom line, this leads to a higher quality raw material than other big brands that use whey sourced from cows that are grain or corn fed, often involving the use of antibiotics or hormones.

What flavours do you use in Clean Protein?

We only use the 100% natural flavours of Stevia and Monk Fruit (Luo Han Guo) in Clean Protein to create a delicious flavour profile.

Is Clean Protein approved by the New Zealand Government for export?

Yes, Clean Protein is approved by the NZ Ministry of Primary Industries for export and is manufactured in a NZ Food Safety Accredited facility that is audited by a third party.

DELIVERY

How long will it take to receive my order?

Once your payment has been processed, we make it our priority to dispatch your order by the following business day. 

Expected delivery time:

HONG KONG:  1-3 business days after ordering and paying

INTERNATIONAL ORDERS: 3-10 business days after ordering and paying

You will receive an email once your order is dispatched, allowing you to track delivery online (please allow 24-48 hours for tracking information to be available).

What should I do it my order is taking longer than expected?

If your order hasn’t arrived by the estimated delivery date on your order confirmation email:

• Check we have the correct delivery address for your order and your contact details are up to date by logging into your account.

• Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local collection point

• Look in any safe areas the courier may have left your parcel

If you still can’t find your parcel, please contact us we can investigate further.

Do you ship internationally?

Yes. We offer international shipping. Please contact us if you have an specific questions on the destination country.