WE AREN’T HAPPY UNLESS YOU ARE!
100% MONEY BACK GUARANTEE: Applies to any products you purchase that do not perform to your expectations and can be returned within 14 days for a full refund; simply contact us to arrange return of the product to us and we will refund you the price of the goods.
CHANGE OF MIND: If you purchase and receive a product but change your mind or if you ordered incorrectly, a return shipping fee will apply. Email us for details and instructions. Once received and as long as the product is unused and in it’s original packaging, we will arrange a full refund, credit to your account or exchange for another product.
DAMAGED GOODS DURING TRANSIT: If the goods received are damaged during transit, email us as soon as possible, within (7) seven days of the delivery date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered.
If you feel that your return falls outside of our policy, we encourage you to contact us to confirm if your return can be accepted. Remember it’s our aim to keep our customers happy, so please feel free to call us and we will work hard to resolve any issues.